FAQs – PlaynVibe
Ordering & Products
How do I place an order?
Simply browse your favorite designs, select your size and color, add to cart, and checkout securely using PayPal, Visa, or Mastercard.
What is print-on-demand?
Every item is made fresh after you order—no mass production or old inventory. You get a newly crafted, made-for-you product every time.
Can I customize designs?
Yes! Some products include personalization options. Look for “Customize” on the product page or email us at [email protected] for custom requests.
How do I choose the right size?
Each product page includes a size chart. Measure a similar item you own and compare with our chart for the best fit.
Shipping & Delivery
How long does delivery take?
Total: 9–16 business days
- Production: 2–4 days
- Shipping: 7–12 days (US) / 10–15 days (international)
What does shipping cost?
- US: $4.99 first item + $2.99 each additional
- International: $7.99–$9.99 first item + $3.99–$4.99 each additional
- FREE shipping on orders over $130
Can I track my order?
Yes. You’ll receive tracking information via email once your order ships.
What if my package is lost?
Email [email protected] right away. We’ll investigate with the carrier and arrange a replacement or refund if confirmed lost.ately at [email protected]. We’ll investigate with the carrier and send a replacement or refund if lost.
Payment
What payment methods do you accept?
PayPal, Visa, and Mastercard — all processed securely with bank-level encryption.
When am I charged?
Payment is processed immediately when your order is placed so we can begin production without delay.
Is my payment secure?
Absolutely. PlaynVibe never stores your card details. All payments are encrypted and handled by trusted processors.
Returns & Refunds
What’s your return policy?
We accept 30-day returns for quality defects, wrong items, or our mistakes.
Please note: We cannot accept returns for sizing errors or change of mind.
How do I return something?
Email us at [email protected] with your order number and photos. We’ll send you return instructions and authorization.
Who pays return shipping?
- Our mistake → We cover return shipping
- Customer return (e.g., size exchange) → $6.99 (US)
How long do refunds take?
5–7 business days for processing + 3–5 business days for your bank to post the refund
→ Total: 10–15 business days
Quality & Care
How do I care for my items?
Wash cold, turn inside out, tumble dry low or hang dry. Avoid bleach and fabric softeners to preserve the print.
What if there’s a quality issue?
Email [email protected] with photos within 48 hours. We’ll replace or refund defective items immediately.
Do prints fade?
Our high-quality prints are designed to last. Follow the care instructions to maintain color and vibrancy.
Customer Support
How do I contact support?
Email us anytime at [email protected].
We respond within 24 hours (often sooner).
Can I cancel or change my order?
Yes — contact us within 2 hours of placing your order. After production starts, changes aren’t possible.
What if I have a problem?
Just email us your order number and a description of the issue. Our support team will resolve it quickly and fairly.
International Orders
Do you ship internationally?
Yes! We ship to Canada, the UK, and select international destinations.
What about customs and duties?
International customers are responsible for any customs fees, taxes, or duties required by their country.
How do I track international orders?
Full tracking is provided from dispatch to delivery, just like domestic orders.
Still Have Questions?
We’re happy to help!
📧 Email: [email protected]
📍 Address: 100 1st Ave, Clanton, AL 35045, USA
Your satisfaction matters — we’ll make sure your PlaynVibe experience is smooth, fast, and worry-free.